Slide fails at campground in Advance, NC

Main slide won’t retract. Thor refers me to Tom Johnson in Marion, NC — their service manager is a former Thor field rep for these exact models. Part numbers shared before I even call.

RV dropped off promised: indoor or wrapped

8-item work order. Slide topper material already confirmed in stock. The real fix needed: one set screw in a Schwintek motor. Their technician later admits this on camera. Neither indoor storage nor wrapping ever happened.

Diagnosis complete — only proactive update ever sent

One email. Prices being researched. No follow-up for 57 days until I chase it down.

Warranty finally called in 3 months late

Approved the same day it was called. One phone call. Could have happened in January. RV has been sitting outside through winter with known leaks the entire time.

I drive out unannounced — zero work done, water inside visit 1

Cobwebs in tire wells. Roof blackened under trees. Rain dripping onto dashboard, blinds, and floor. 8 employees drive past on golf carts. None stop. Not one work order item touched — not even the seat swivel that needed no parts.

I call Thor directly — parts arrived weeks ago

Parts shipped June 2nd or 12th, signed for, sitting in their own parts department for 16+ days. Staff had been telling me they were still waiting on delivery. I escalate to corporate — service manager calls within 40 minutes.

I send a demand email — unit “magically” complete

Confirmed complete in writing at 1:16pm. “Would you like to pick it up early?” They had four days to verify and prep it for a frustrated customer waiting 8 months.

Pickup attempt 1 — awning dangling, water running inside visit 2

Before even opening the door: slide topper fabric hanging 3 feet down the side. Inside: water running from wall to front corner. The “T” bar — “the most important part, prevents the slide ejecting” — sitting on the floor, uninstalled. No drainage cups. Missing bunk pins. Leave it again.

Pickup attempt 2 — bunk pins still missing visit 3

Awning tube now bent — first mention of this ever. Bunk pins “wouldn’t be here in time.” Drive 110 miles to campground: warped bedroom floor, soaked patio, rust-colored water streaks on dashboard, window sealing with visible gaps. Slide dragging on the swollen floor it was supposed to protect.

Walk-through with service manager visit 4

Technician on camera: “Your floor is rotten, your floor is rotten, it’s rotten here, it’s rotten there, I don’t know what to do.” Manager’s suggestions: sell it on Marketplace, put carpet over it, cut the nightstand down so the slide stops hitting the floor. Water damage finally acknowledged.

Floor quote: $11,000+ labor — “more than I’m willing to risk” visit 5

The rear floor damage came from Job #2 on the original work order — the back patio seal that was never done. Now they won’t fix it. No written quote provided.

Pick up unit — still incomplete visit 6

Leave with rotten floors, leaking windows, flexing bathroom floor. This is my full-time home.

Slide fails again — same side, same issue

The primary repair — the whole reason I dropped it off — is broken. RV can’t be driven. Mobile mechanic documents improper installation. Paid out of pocket. Estimated wait: November 8th.

Tweet at CEO Marcus Lemonis on my 4-year nomadiversary

“Today is month 6 of my RV sitting in your lot. Parts arrived 6/12. They didn’t know. DM me.” He replies September 22, 2022 — fourteen months later.

Attorney demand letter + NC DOJ notice — neither resolves it

Attorney puts a cover letter on my existing emails. NC DOJ sends a formal notice to Camping World. Camping World does not make it right.

Regional meeting — partial resolution finally

Sit down with their regional rep at the same location. Floors: “not feasible.” Everything else: they’ll fix. Two weeks later I drive out. I still hold my breath every time the slides move.